Terms & Conditions
Last Updated: 2025
Please read these Terms and Conditions carefully before using the Carna platform. By accessing or using the Platform, you agree to be bound by these Terms.
1. Definitions
Carna refers to the company operating the platform. Platform refers to the Carna website and mobile applications. User refers to any person using the Platform. Passenger refers to a user requesting transportation services. Driver refers to a user offering transportation services. Services refer to features provided through the Platform. Bid refers to a proposed price for a trip.
2. Scope
These Terms govern the use of the Platform, including user rights and obligations, bidding, payments, conduct, and account suspension.
3. Eligibility
Users must be at least 18 years old or the legal age in their country. Users must provide accurate and truthful information. Fake or duplicate accounts are prohibited.
4. Role of Carna
Carna acts solely as a technology intermediary. Carna does not provide transportation services and is not a transportation provider.
5. Bidding System
Passengers may propose a price for a trip. Drivers may accept the price or submit a counteroffer. A trip is confirmed only when both Passenger and Driver accept the same final price inside the Platform. The bid price may change through the bidding system until both parties agree. Agreements made outside the Platform are not recognized by Carna.
6. Trips
The Platform facilitates trip matching, cancellations, and expected user behavior.
7. Payments
Payments may be made in cash or through available digital methods. The final price is confirmed only after acceptance by both Passenger and Driver inside the Platform. Carna is not responsible for payments or disputes arising from transactions conducted outside the Platform.
8. Ratings
Users may rate each other to support safety, quality, and behavior evaluation.
9. Account Suspension
Carna may suspend or terminate accounts for fraud, misuse, manipulation, or repeated violations of these Terms.
10. Liability
Carna is not responsible for damages, delays, user behavior, or outcomes related to trips or bidding.
11. Privacy
Use of the Platform is subject to the Privacy Policy.
12. Updates
Carna may update these Terms at any time. Continued use of the Platform constitutes acceptance of the updated Terms.
13. Governing Law
These Terms are governed by applicable local laws. Disputes may be resolved through arbitration where permitted.